Onsite Helpdesk Technicians
Our overall goal is for a collaborative experience where our technicians blend in and work as a seamless part of your team!
Omakase's Helpdesk Technicians are highly skilled professionals who are dedicated to resolving your IT issues promptly and efficiently. Whether you are facing hardware malfunctions, software glitches, or network connectivity problems, our technicians are equipped with the expertise to tackle any challenge.
When you choose Omakase's Onsite Helpdesk Technicians, you can expect a seamless experience. Our technicians will visit your location, equipped with the necessary tools and knowledge to diagnose and resolve your IT problems. They will work closely with you to understand your specific needs and provide tailored solutions that align with your business objectives.
Remote Helpdesk Services (RIS)
Remote Helpdesk Services refer to the initial level of support provided by technical support teams to end users encountering issues with their hardware, software, or other IT-related services. These services are typically delivered remotely, meaning the support team does not need to be physically present at the user's location to address their issues. This remote access facilitates faster and more efficient service delivery.
Key aspects of Level 1 Remote Helpdesk Services include:
First Point of Contact:
Omakase's helpdesk staff act as the first point of contact for IT-related issues. They log all calls or emails, categorize the issues, and assign them a priority based on the severity and impact on business operations.
Troubleshooting:
Your Omakase RIS team helps users with common, often simple, IT problems. They follow a scripted set of steps or checklists to troubleshoot issues, which may range from password resets, software installation, network connectivity issues, to other routine difficulties.
Escalation:
If the issue cannot be resolved at this level, Omakase's RIS team will document all of the initial actions taken and provide a comprehensive overview of the problem for the next level of support.
The goal of Level 1 Remote Helpdesk Services is to resolve as many problems as possible at the first point of contact, to increase efficiency and user satisfaction, while reducing downtime.
Workstation Endpoint Management (WEM)
Omakase's Proactive monitoring leads to fewer systems experiencing issues or crashes, leading to an approximate 20% reduction in the number of issues from end users.
Workstation endpoint management Include:
Patch Management:
Endpoint devices require continual updating. Patch Management enables you to easily configure, test, and install Windows® and third-party software updates on all devices to keep them optimized, safe, and secure.
Remote Monitoring:
Preventing downtime by monitoring, discovering, and in some cases automatically resolving known IT issues, network bottlenecks, application performance issues, and security threats before your end users even know what happened.
Automated Tasks:
IT Automation programmatically offloads routine IT workloads to reduce costs and cut time for your busy staff -- allowing them to focus on more challenging, higher value service requests.
Remote Control of endpoint PC's:
Allow you or your IT staff to remote control on demand your end users PC's from anywhere with an internet connection.
Endpoint behavior reporting/alerting:
Track the presence and report on the behavior of all connected devices across your network to keep authorized devices safe and others from introducing potential cyberattacks.
Managed Backup Services (MBS)
Let Omakase's highly experienced and certified backup administrators act as an extension of your team by allowing you to offload the tedious daily management of your backups. Omakase not only monitors but remediates all backup issues 24x7 so that you have peace of mind knowing that your clients are safely backed up. Our managed backup and & disaster recovery services include end-to-end best practice configuration and management of over 30+ different solutions.
Managed Backup Services Include:
Vendor-agnostic Backup Management:
We integrate with over 30+ backup solutions to ensure that no matter what solution you are using, we got you covered.
Initial Setup and Configuration of Backups:
Optimal setup is a must when administering backups. We will audit and configure backups to best practices, making suggestions where necessary.
24x7 Monitoring & Remediation of Backup Failure:
Not only do we monitor your backups 24x7, 365 days of the year, but we also remediate all failures that may occur (Some exclusions may apply depending on environment).
Backup Image and Integrity Verification and Testing:
Backup solutions need to be held accountable. We provide testing and verification to ensure that the backup status you are seeing in your portal is accurate.
Disaster Recovery Drills and Business Continuity Planning:
Don’t have backup standards or processes in place? We will assist in the development of backup processes and standards.
Network Device Management (NDM)
Network Device Management Services provide comprehensive solutions for overseeing and controlling all aspects of network hardware devices within an organization. These services encompass the monitoring, maintenance and upgrading of devices such as routers, switches, firewalls, and wireless access points.
Remote Monitoring & Management:
A critical service that enables the observation and management of network devices from a distant location, typically via the cloud. This service focuses on real-time surveillance of network hardware, such as routers, switches, firewalls, servers, and wireless access points, to ensure optimal performance, minimize disruptions, and maintain security.
Firewall and Network Device Maintenance:
Firewall maintenance tasks include rule set reviews, firmware updates, and security patch application to ensure they continue providing robust protection against potential cyber threats. Network device maintenance encompasses regular device checks, performance optimization, and firmware updates. This includes proactive measures to prevent device failure, such as replacing worn-out components or outdated devices.
Firmware Patching:
Firmware patches address discovered weaknesses or bugs that could potentially be exploited by malicious entities, posing significant security risks. Timely and correctly applied patches significantly reduce the likelihood of such breaches, thereby maintaining network integrity and business continuity.
Remote Imaging Services (RIS)
Imaging remote computers doesn’t have to be complicated. Not when you utilize Omakase's Remote Imaging Services that lets you deploy Windows images and software to endpoints over the internet securely — even without VPN. Omakase's team uses remote imaging software to rebuild computers from scratch without having to touch them.
Some of the major benefits to Remote Imaging Services are:
Increase efficiency:
Remote computer imaging reduces the time spent troubleshooting end user devices. Instead of spending hours to troubleshoot or find a problem on a PC, allow your team to escalate the problem to Omakase's imaging team to remotely deploy a completely new image to the PC allowing your users to get back to work.
Lower overhead:
Reimage, patch, and migrate user machines using Omakase's services from anywhere. That means you can drop-ship devices to employees and save on shipping costs.
Helpdesk Ticketing System (HTS)
Are you frustrated with your existing ticketing system or looking to setup a new system for your team. Instead of going through the pain of that change or initial setup, allow Omakase to share their Helpdesk Ticketing System and workflow with you.
Some of the features and benefits with this service are:
ConnectWise Manage PSA:
ConnectWise Manage is one of the industry leaders in IT ticketing systems, but it can be challenging to implement. Utilizing Omakase's experience with ConnectWise Manage allows you to take advantage of the industries leading ticketing software without the pain of the setup.
Better Partnership:
Utilizing Omakase's system and tools allow us both be better partners. We can seamlessly pass tickets back and forth between each other minimizing confusion of who has the ball.
Minimal Cost:
When comparing to the cost to implement and run a ticketing system, the cost to utilize Omakse's system is a fraction of the cost you would have paid in both implementation but also setting up your workflow internally.
VOIP Phone Systems
Omakase can provide you with an all-in-one solution to meet your phone needs.
Using the latest in cloud technology we can provide the following VOIP phone services:
Voice & UCaaS:
Our full class-five soft switch is custom built to provide unprecedented levels of flexibility, customization and ease of use.
Cutting-Edge Communication Systems for More Than Making Calls...
Mobile App:
Keep work and personal phone details separate with an app for your VoIP system. Users receive calls and texts right to their cell phones, so they stay in touch from home or the road.
Voicemail to Email:
Get every voicemail transcribed to text email automatically to respond faster keep up with calls throughout the day.
Web Meetings:
Easily arrange conference calls from anywhere for easy team collaboration. Calls can be recorded and transcribed automatically for quick reference after the meeting.
SIP Trunking:
Replace your traditional phone lines with a web-based VoIP network to expand your flexibility, increase productivity, and improve communication across the workplace.
HIPAA Compliant Fax to Email:
Cyber security remains a top priority for healthcare and medical offices, but fax-to-email becomes a necessity when professionals are working from home or on the road. Utilize our fax-to-email platform that provides an easy-to-use, interactive portal for end-users to send and receive faxes securely and efficiently.
Because fax connects users over a single phone line instead of the internet, medical professionals consider it the most secure option for transferring client information. But with the fax-to-email platform from Omakase, users get the efficiency of email with the security of a traditional fax system.
Software Licensing Management
Navigating the complexities of software licensing can be a daunting task for any business. That's why Omakase offers a comprehensive licensing management solution to ensure your organization is efficient, compliant, and optimized for cost-savings.
License Compliance:
Avoid the legal and financial risks associated with non-compliance. We keep track of your licenses, ensuring that all your software is properly licensed, and we manage renewals so you never fall behind.
Inventory Tracking:
Our service includes detailed inventory management, providing you with a clear overview of your software assets. We track the use and deployment of licensed software across your organization to help you make informed decisions.
Cost Optimization:
We analyze your licensing needs to identify opportunities for consolidation and cost reduction. By assessing your actual usage against your license entitlements, we prevent unnecessary expenditures on unused or underused licenses.
Vendor Liaison:
Leave the complexity of dealing with multiple vendors to us. We act as a single point of contact for all your licensing queries and negotiations, leveraging our industry relationships to get you the best terms.
Update Management:
Software updates and patches are critical to security and performance. We manage these updates for you, ensuring that your systems are always running the latest, most secure versions of the software.
Our expert team is dedicated to simplifying software licensing for you, freeing up your resources so you can focus on growing your business. With our help, you can rest assured that your licensing is in good hands.
Internet Service Provider (ISP) Review
Omakase has experts in ISP (Internet Service Provider) account management.
Our experts can review your current account and let you know if the services you are receiving are priced appropriately and if pricing may be available from Omakase's group purchasing options (available only to Omakase customers).
Many reviews end up new negotiated rates with a savings of at least 10-30% in your monthly payments without making and changes or interruptions in your existing services.
Omakase's group purchasing can also make available to you options for higher speeds that are not usually available to the general public.
IT Projects & Consulting
Have an IT project that needs to be addressed?
Need a technical lead for an existing project in progress?
Need to manage a company move?
Omakase has over 25 years of experience in project management.
We can help you bring a project to fruition on time and within budget. We can also work with you on design and implementation of a new project including line of business application deployment or even a major migration.
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